Help Center
Have questions? We are here to help with topups, account access, and order support. Send us a message and we will respond as soon as possible.
Contact Channels
- Email Support: support@tkunity.com
- Business Partnerships: business@tkunity.com
Response Time
We typically respond within 24 hours. For urgent issues, please use our live chat support.
Frequently Asked Questions
- How long until I get a response? We typically respond within 24 hours. For urgent issues, use live chat support.
- My topup has not arrived yet. Check your email for confirmation. If it has been more than 30 minutes, contact support with your order ID.
- Can I request a refund? Refunds are handled on a case-by-case basis. Contact support with your order details so we can review your request.
- How do I become a partner? Email business@tkunity.com with your proposal.
Support Hours
- Live Chat: 24/7 available
- Email Support: Mon - Fri, 9AM - 6PM